What if I don't get paid for a project?

Elance recommends that service providers click on 'Elance Escrow' as their payment method when placing proposals.  Employers would then need to review a service provider's business terms and contract, then place their funds in an Escrow account that is visible to the service provider prior to starting work on a project. 

If Elance Escrow is not utilized and a project does not go forward or the terms of the project change, or an employer does not reply to or pay their service provider, service providers should fill out the 'Request Fee Adjustment' form.

To submit a Fee Adjustment Form:

1. Login to the My Elance Main Menu.

If you are not logged in, enter your Elance username and password.

2. Click on the Workrooms > Working link in the left panel.

3. For your project, click on the 'Select Action' > 'Request Fee Adjustment' link on the right. 

The Elance Billing & Payment Team will try to contact the buyer to confirm the project status.  If the employer confirms or does not reply to Elance, the service fee will be refunded to the service provider.